Return policy

  1. Final Sale Policy: All sales are considered final and non-returnable, except in cases of authentication issues or significant discrepancies between the received product and its description.
  2. Return Eligibility Criteria:
    • Authentication Problems: If the product fails an authentication process conducted by an authorized entity, a return will be accepted.
    • Significant Descriptive Differences: In instances where the received product substantially differs from its description on the website, a return will be permitted.

Return Process:

  1. Initiating a Return: Customers must contact our customer service team within 7 days of receiving the item to report any authentication problems or discrepancies in the product description.
  2. Return Authorization: Upon approval, customers will receive a Return Authorization (RA) number and detailed return instructions.
  3. Tag Policy: To be eligible for a return, the store's tags must remain intact and attached. Removal or damage to the tags may void the return eligibility.

 

 

Refund Procedure:

  1. Refund Approval: If the returned item is deemed eligible for a refund based on the stated criteria, a refund will be issued using the original payment method.
  2. Shipping and Return Fees: Refunds will cover both the initial shipping fees paid at the time of purchase and the return shipping fees incurred for eligible returns.

Authentication Review Fees: In cases where an authentication review was necessary and the return is approved based on the stated criteria, the refund will also include any fees associated with the authentication process.

This expanded refund coverage ensures that eligible return expenses, including shipping, return fees, and authentication review fees, will be included in the refund amount for approved returns.

Inspection Process: Returned items will undergo a comprehensive inspection to verify the reported issue(s) and ensure compliance with return eligibility criteria.

 

Tag Removal Policy:

  1. Tag Importance: The store's tag serve as crucial identifiers for its authenticity and condition. Removal of tags may impact the return eligibility.
  2. Voiding Returns: If the tags are removed or tampered with, the item may become ineligible for a return, except in cases of authentication issues or significant descriptive discrepancies.

Note:

Please ensure to thoroughly review the product upon receipt and refrain from removing any tags until you are certain about keeping the item. Contact our customer service team promptly in case of any concerns or discrepancies.

This return policy outlines the conditions under which returns are accepted for used luxury products purchased from our store.