Shipping policy

Shipping policy


At LuxuryEliteFinds.com, we strive to provide you with the best shopping experience, including a clear and efficient shipping process. Please review our shipping policy below to understand how we handle the delivery of your purchases.

1. Processing Time

  • Order Processing: Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

  • Order Changes: If you need to make changes to your order, please contact us immediately at LuxuryEliteFinds@gmail.com. We will do our best to accommodate your request, but please note that changes cannot be guaranteed once the order has been processed.

2. Shipping Rates and Delivery Estimates

  • Shipping Charges: 

    • U.S. Addresses:

      • Standard shipping: free of charge

      • Express shipping: $50

     

    • International Addresses:

      • Flat rate: $50

  • Delivery Estimates:

    • Standard Shipping (U.S.): 1–7 business days

    • International Shipping: 5–12 business days (depending on destination and customs clearance)

  • International Shipping: We offer international shipping to select countries. Shipping times may vary depending on the destination country. Customs duties and taxes may apply and are the responsibility of the customer.

  • International Shipping Insurance: To ensure the safety of our high-value products during international shipping, shipping insurance covering the full value of the purchased item(s) is required for all international orders. The cost of this insurance will be added to the total shipping fee and is the responsibility of the customer.

If the customer chooses not to purchase full-value shipping insurance, they must acknowledge and agree in writing. For the purposes of this policy, a customer's written acknowledgment may include, but is not limited to, a confirmation message via email, website chat, or other electronic communication. In such cases, our store will not be held liable for any loss, damage, or other issues that occur during transit. Such confirmation will be recorded and stored to protect the rights of both parties.

By placing an order or providing written acknowledgment, the customer confirms they have read and accepted this shipping insurance policy.

3. Order Tracking

  • Tracking Information: Once your order has shipped, you will receive an email notification with tracking information. You can use this information to monitor the status of your delivery.

4. Shipping Restrictions

  • P.O. Boxes: We do not ship to P.O. boxes. Please provide a physical address for delivery.

  • Restricted Items: Certain items may be restricted from shipment to specific locations due to local laws and regulations. If an item in your order is restricted, we will notify you and offer alternative solutions.

5. Delivery Issues

  • Lost or Stolen Packages: LuxuryEliteFinds is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the provided address, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

  • Damaged Packages: If your order arrives damaged, please contact us immediately at Luxuryelitefinds@gmail.com with your order number and photos of the damage. We will work with you to resolve the issue promptly.

If the customer chooses not to purchase full-value shipping insurance, they must acknowledge and agree in writing. For the purposes of this policy, a customer's written acknowledgment may include, but is not limited to, a confirmation message via email, website chat, or other electronic communication. In such cases, our store will not be held liable for any loss, damage, or other issues that occur during transit. Such confirmation will be recorded and stored to protect the rights of both parties.

By placing an order or providing written acknowledgment, the customer confirms they have read and accepted this shipping insurance policy.

6. Returns and Exchanges

  • For information on returns and exchanges, please refer to our [Return Policy](link to return policy).

7. Contact Us

If you have any questions or concerns about your order or our shipping policy, please contact us at:

LuxuryEliteFinds@gmail.com

We appreciate your business and look forward to providing you with exceptional service.

Sincerely,

LuxuryEliteFinds.com